Why hasn't my order arrived/ I haven't received my package?
Zero Waste Store is not liable for any packages lost by USPS or packages that are marked as delivered but not received by the customer.
A claim can be filed for the item(s) if insurance is purchased with an order. This allows replacement eligibility, refunds via USPS and includes tracking with your order. If the claim is not approved by the carrier, product replacement will be determined on a case by case basis. Remember to please confirm your shipping address is correct and reliable, and send us an email at firstname.lastname@example.org with your order number if you need any assistance. *After an order has been marked as delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Furthermore, we are also not responsible for shipments where a customer failed to provide the correct shipping address.
Do you offer Gift Cards?
We offer e-gift cards! An e-gift card is a credit that you can apply to a purchase. You can redeem an e-gift card at checkout by typing in the code. If you select it as the payment option at checkout it will be applied to your purchase.
What's the status of my order?
Once you’ve received your shipping confirmation email you can click on tracking number and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out to our Customer Service team.
What if I need to change or cancel my order?
Once an order is placed, if you'd like to add on products, please send us an email at email@example.com. If you need us to cancel an order, please reach out to Customer Service right away and be sure to include your order number in your request. Once an order has been dispatched, we are unable to cancel the order until it is returned to us.
How can I edit my shipping address after I already placed an order?
If your order is shipping to an incorrect address, please contact Customer Service right away at firstname.lastname@example.org
How are duty fees handled for international orders?
Orders that are shipped outside of the United States may be required to pay additional taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer. For more information, please check with your local customs prior to placing your order.
What is the processing time for orders?
Processing time is typically 3 to 5 business days. Keep in mind, processing time may vary depending on sales, promotions, and holidays.
Do you offer international shipping?
Here is a list of the countries we ship to: Hong Kong, Japan, Philippines, France, Ireland, Italy, Norway, Portugal, Spain, Sweden, Turkey, United Kingdom, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Mexico
What forms of payment do you accept?
We accept all major credit cards and ZWS E-Gift Cards.
Can I use a promo code on top of a promotion?
Unfortunately, promotions and discount offers cannot be combined.
What is your return policy?
We do not accept returns because of the environmental impact, however, if you have any issues with a product you have purchased (damaged and/or defective), please email us at email@example.com and we will address them. Please read our Return Policy to learn more. We do not accept returns or issue refunds after 90 days.
I'd like Zero Waste Store to carry my product. How can I apply?
If you'd like Zero Waste Store to carry your eco-friendly product, please send us an email at firstname.lastname@example.org! We love collaborating with like-minded companies with visions for a clean, zero-waste future!